Privacy Policy

IndianChatRoom.co.in (the “Service”, “we”, “us” or “our”) is committed to protecting the privacy of persons who use our online dating and chat services. This Privacy Policy describes the types of personal information we collect, how we use and share that information, how we protect it, the choices available to users with respect to their personal information, and the rights of users under applicable law. By accessing or using the Service you accept the practices described in this Privacy Policy and consent to the collection, use and disclosure of personal information as described herein.

1. Scope and Application

This Privacy Policy applies to all information collected through our websites, mobile websites, applications, chat rooms, messaging features, profile services, and any other services that link to this Privacy Policy. It applies to the personal information of registered users and visitors who interact with public content. It does not apply to information collected offline or by third parties that are not controlled by us.

2. Principles and Legal Basis

We adhere to principles of purpose limitation, data minimization, accuracy, storage limitation, integrity and confidentiality. Where required by applicable law, we process personal data on one or more lawful bases including consent, performance of a contract, legitimate interests (such as security and fraud prevention), and compliance with legal obligations. When we rely on legitimate interests we undertake an assessment to ensure that the processing is necessary and balanced against your rights.

3. Information We Collect

We collect information that you provide directly, information collected automatically as you use the Service, and information obtained from third parties. Categories of information may include, but are not limited to:

• Account and Profile Data: identifiers such as email address, username or display name, password (stored securely), profile photographs, age or birth year, gender, city/state/country, interests, personal description and preferences you choose to add to your profile.
• Communications and User Content: chat messages, direct messages, uploaded media (photos, audio, video), comments, profile content, and any other content you submit or make available through the Service. Such content may be visible to others depending on your privacy settings.
• Usage and Device Data: IP address, device identifiers, operating system, browser type and version, pages visited, feature usage, timestamps, and diagnostic logs used for performance and security purposes.
• Payment and Billing Data: billing name and contact information, purchase history, subscription status and transaction identifiers. Payment card information is processed by third-party payment processors and is not stored on our systems unless expressly stated.
• Cookies and Tracking Data: cookies, local storage and similar technologies used to provide session management, preferences, analytics and advertising functionality where applicable.
• Third-Party Data: information from partners or public sources that you permit us to access, such as social login profile information or verification services.

4. How We Use Information

We use collected information for the following core purposes:

• To provide, operate and maintain the Service, including account registration, profile management, chat room and messaging features, and search and matching functionality.
• To verify user identity and age and to prevent minors from using the Service, consistent with our age restrictions.
• To personalize the user experience, deliver relevant recommendations and improve functionality based on usage patterns and preferences.
• To communicate with users for account, security and operational matters, including notifications, support responses and legal notices.
• To process purchases, subscriptions and refunds via secure payment processors.
• To monitor, detect and prevent unauthorized access, fraud, abuse, illegal activity, and other conduct that violates our terms and policies.
• To analyse trends, measure performance, support product development and generate aggregated insights that do not identify individuals.

5. Sharing and Disclosure

We do not sell personal data. We may share personal information under the following circumstances:

• Service Providers: with vendors and contractors who perform services on our behalf such as hosting, analytics, email delivery, customer support, and payment processing. These parties are bound by contractual obligations to treat your information securely and only for specified purposes.
• Legal Requirements: when required to comply with a legal obligation, lawful request, court order or government demand, or when necessary to protect rights, property or safety.
• Business Transfers: in the event of a merger, acquisition, reorganization or sale of assets where user data may be transferred as one of the business assets. We will notify users of material changes in ownership and any change in privacy practices that would materially affect personal data.
• Aggregated or De-identified Data: we may publish or share aggregated statistics or de-identified data that cannot reasonably be used to identify individual persons.

6. Cookies, Tracking and Advertising

We use cookies and similar technologies to provide core functionality, to store your preferences, and to gather analytics about Service usage. Third-party analytics and advertising partners may also use cookies to collect information about your online activities on this site and other sites over time. You may control cookie settings through your browser; however, disabling cookies may impact essential features of the Service.

7. Security and Technical Measures

We implement administrative, technical and physical safeguards designed to protect personal data from unauthorized access, disclosure, alteration and destruction. Measures include encryption in transit and at rest where appropriate, secure access controls, network monitoring, periodic security assessments, and incident response procedures. While we strive to protect user data, no security system is impenetrable; we cannot guarantee absolute security of information transmitted to or stored on our systems.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, to support legitimate business operations, comply with our legal obligations, enforce agreements, and resolve disputes. Retention durations are determined by the type of data and the applicable legal and regulatory requirements. When retention is no longer necessary, we securely delete, destroy or anonymize the information.

9. International Data Transfers

Your information may be processed and stored in India or in countries outside of India where our service providers or partners operate. Where we transfer personal data internationally, we implement appropriate safeguards to ensure adequate protection, which may include contractual guarantees, standard contractual clauses or other measures as required by applicable law.

10. Children and Age Limits

The Service is intended for persons aged 18 years or older. We do not knowingly collect personal information from children under 18. If we become aware that personal data has been collected from a child in violation of this Policy, we will take reasonable steps to delete such information. If you believe a child has provided us personal information, please contact us immediately.

11. User Rights and Choices

Subject to applicable law, you have rights regarding the personal information we hold about you, including:

• The right to access personal information we maintain about you.
• The right to request correction or updating of inaccurate personal information.
• The right to request deletion of personal information, subject to legal or legitimate business restrictions.
• The right to withdraw consent where processing is based on the consent you provided.
• The right to object to or restrict certain processing activities and to request data portability where applicable.

To exercise these rights, please contact us at the address below. We may require identity verification prior to fulfilling requests in order to protect your privacy and security. We will respond to verified requests in accordance with applicable law.

12. Requests, Complaints and Enforcement

If you have a question or complaint concerning our collection or use of personal information, please contact our privacy team using the contact details below. You may also have the right to lodge a complaint with a supervisory authority or relevant regulator in your jurisdiction if you feel your rights have been violated.

13. Data Breach and Incident Response

In the event of a security breach that results in unauthorized access to personal information, we will follow our incident response procedures to investigate and contain the incident, assess the impact, and provide required notifications to affected individuals and regulatory authorities where mandated by law. We will take reasonable steps to mitigate harm and to prevent recurrence.

14. Third-Party Services and Links

The Service may include links to third-party websites, services or social platforms, or embed third-party content. These third parties have their own privacy practices which are independent of ours. We encourage you to review their privacy policies before providing information to them. We are not responsible for third-party content or practices.

15. Marketing and Communications

With your consent where required by law, we may send promotional messages and marketing communications. You may opt out of marketing communications at any time by following the unsubscribe instructions in the message or by contacting us. Opting out of marketing communications will not affect transactional or essential communications related to your account or the Service.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements or service features. When we make material changes, we will provide appropriate notice such as a revised effective date, an in-service notification, or email to active account holders. Continued use of the Service after posting updated terms constitutes acceptance of those changes.

17. Contact Information